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TestLord FAQ's are written by our quality control department who have keen knowledge and experience of using client interactive web sites. We hope that after studying our FAQ's (frequently asked questions), it will give you understanding about each and every aspect of the web site and solves all your problems and confusions regarding login, purchasing, downloading and all other related scenerios by proper guidance. And if still your problem doesn't resolve, contact us via sending your question then we will get back to you within 24-72 hours with the answers of your questions and try to solve your query as soon as possible as our motto is 'client's satisfaction'.
I have lost my password. What should I do now?
Please click here to retrieve your lost password. Your lost password will be sent to you at your registered email address.
Can i change my existing email?
No you can't do it yourself as your all records based on your registered email address. But if you really need to change your email address click here to contact us and send your request to us.
What's all about guaranteed certification?
By using our practice material, we guarantee that you will pass the official certification exam on your first attempt. For information on the guarantee, click here.
I have another question regarding login not answered here, how can I get an answer to it?
click here to contact us.
About product?
TestLord offers practice study material likely for what you will see in the actual examination center. This means that you will get the best access possible for all certification exams and you will be amazed at the practical knowledge you will have of the TestLord. TestLord guarantees you for passing exam in first attempt.
What's included in $999.00 Deal?
TestLord offers practice material for an unbeatable price of $999.00 to access all the latest questions & answers for certification exams. This is an absolutely amazing and unique deal that you should take advantage. Remember! this is limited time offer.
Is there any expiry of my purchased package?
Yes; All packages expire when FREE UPDATES duration ends. However a package with lifetime free updates will never expire.
How and when i will download my purchased material?
Your order will be processed instantly after the successful purchase and you can download that right away from your download area.
What's included in each file?
We are offering different type of study material like Questions and answers, study guides, realistic labs, audio exams, ebooks. All the material is document based material and contains questions and answers relating to you certification exam and hot topics of study. Only the audio exams are available in MP3 format.
Which formats do you offer practice material in?
All the material is document based material and contains questions and answers relating to you certification exam and hot topics of study. Only the audio exams are available in MP3 format.
How long i will get free updates to tests that i have purchased?
You will receive free updates to TestLord for the subscription period for which you purchase the material. You can access tests any time and there is no limit for downloading.
How secure is ordering?
All payments are handled by a secured and trusted 3rd-party credit card processor which uses the strongest level of SSL encryption possible to secure your information.
What is the ordering process?
I need discount at TestLord?
Buy any three packs and get the fourth pack of your choice for FREE. After purchasing three packs; contact us using Live Chat or Contact us web page and tell us which pack you need as Free. We will provide you that immediatly on receiving your request. If you need discount on any single pack then contact us via Live Chat or Contact us web page.
I don't have a credit card, how can I purchase tests from TestLord?
You can not buy the tests as we accept orders only online through Credit Cards. Try to arrange credit card from your family/friend.
Credit Card is declining
We recommend you to contact your credit card company first, to determine if there is an issue with the provider that can be resolved. If your credit card company denies declining any charge, then your card was declined by our Payment Processor's risk management system. This is a separate authorization system, so we cannot provide any information regarding the decline. You may try using a different credit card or allowing 24-48 hours to lapse before making another attempt.
We know it can be frustrating. Accepting credit cards over the internet is a dangerous business. For us and our clients, it is better that we are on the side of caution. Other services may have a less stringent security system and therefore may also incur a higher percentage of fraud, which can be costly. We do our best to protect our clients from this.
Do you share or release my information with anyone?
Absolutely not. TestLord is pretty serious about your information privacy. Since we only have your email address, even our employees do not know your details. TestLord also does not share any private information with any party.
Do you accept PayPal? If Yes; How to pay through that?
Yes; we accept payments from customers that already have PayPal account and wish to pay through that. For paying through PayPal; select Discover / American Express / eCheck card option from shopping cart page and click on Checkout to Secure Server button.
Do you provide newly released exams with free updates within subscription period?
NO; we do not provide newly released exams. We only provide free updates to the exams that were available in website when you placed order.
Can i share study material with my friends/colleagues?
Absolutely not. You're not authorized to share the downloaded material with your friend or colleague. If found; your account will be permanently blocked without any notice. However; if you want to share; then buy separate license on discounted price or buy corporate package.
Can i resell the study material (PDF / Test Software) on my website?
Yes. Reselling is only allowed after buying Reseller Package. Reselling is prohibited after buying any other package. If found; your account will be permanently blocked without any notice.
Are Up-Coming exams included in packages?
No. Up-coming exams are not included in any package. You will have to buy these separately when are available.
I have another question regarding purchase not answered here, how can I get an answer to it?
click here to contact us.
How and when i will download my purchased material?
Your order will be processed instantly after the successful purchase and you can download that right away from your download area.
I am unable to download. What to do now?
click here to inform us about the exam you are unable to download. Then we will investigate the issue and fix it.
How to get file from compressed file?
Use any of the compression supported softwares like winzip or winrar. Unzip the file anywhere in your machine and use that. If you don't have any compression supported software, click here to download winzip or click here to download winrar from their official sites.
Download formats?
Is there any download limit?
There's no download limit till you download exams for preparation purpose. However if you download exams in bulk, there's limit.
If we find inappropriate usage of stuff; your account can be disabled and access to stuff can be blocked without any notice.
I have another question regarding download not answered here, how can I get an answer to it?
click here to contact us.
